Hamburg Library

Frequently Asked Questions

A valiant attempt to answer your questions about the library and how it works.

  • Are there age restrictions on computer use?
  • Anyone under 18 needs to either have a parent beside them or they will be put on a filtered machine.
  • Do I need to have a library card to use the computers?
  • No. Anyone can use our computers as long as the age restrictions are met.
  • Do the computers have filters?
  • We have four unfiltered machines and six filtered ones. Anyone 18 and older on a filtered machine can ask for blocked material to be unblocked at anytime.
  • What programs are available on the computers?
  • Microsoft Office (including Word, Excel, Publisher and Power Point) ... Internet Explorer ... Google Chrome ... Roxio CD burner ... Adobe Reader ... Scanning software/Scanner.
  • Can I listen to sound/watch movies/hear music on the computers?
  • We have sound so please bring in a pair of earphones (or purchase a set for $1.50 from the front desk) as we do not allow you to listen through the computer's speakers.
  • Do I have a time limit on computer usage?
  • You can remain on a computer as long as you want, as long as another patron is not waiting to use it. If there are people waiting, we limit usage to 30 minutes.
  • Can I print at the library?
  • Yes, you can. Printing costs $0.10/black & white ... $0.15/color. Please know that regardless of how much you print (on accident or intentionally), you will have to pay for all the paper used, including blank pages. Wireless printing is also available and instructions are at the front desk.
  • Does the library have e-Books/e-Audio available for use?
  • e-Books and e-Audio are available for use by patrons. Items can be read and listened to on your computer as well as on Android and iOS devices. For more information on how to use these materials, please click here
  • Where can I look at a list of your e-Books?
  • A list can be viewed here
  • Can I reserved e-Books or e-Audio through the library catalog?
  • No. You can search for e-materials in our catalog but to put holds on them or to check them out, you must use the Axis360 Magic Wall here
  • What is Mango Languages?
  • Mango Languages is an online language learning tool that offers instruction in more than 70 languages. This includes instruction in English as a second language for speakers of more than 19 different languages. Offered free with your library card.
  • How does Ancestry Library Edition work?
  • Ancestry Library is a genealogy service the library offers to its patrons. It cannot be accessed from home, however. You must be in the library to use it.
  • Does the library take book donations?
  • The library takes book donations twice a year usually two to three weeks before our large booksales. Signs will be posted around the library when it's time to bring in your donations. The library will accept books, movies and music during stated book donation times. We will not accept: Reader's Digest Condensed Books, magazines, encyclopedias, text books or anything musty, dirty or damanged. If you keep count of the number of paperbacks, hardcovers and other items you donate, we will be happy to write out a gift receipt for you for tax purposes.
  • Does the library take monetary donations?
  • Yes.
  • Can someone donate a magazine subscription to the library/adopt a magazine?
  • Yes. This is an easy and affordable way to support the library. The library will mark all issues of your adopted title with a Label of Recognition. Contact the library to see about pricing and availability.
  • Can someone donate e-books to the library?
  • No but we would be happy to accept monetary donations to purchase more or specific titles.
  • How do I get a library card?
  • Bring your license with your current address on it or a piece of mail with your new address on it (utility bill, tax bill from Township) to the front desk of the library. The only requirement is that you live in the state of Michigan.
  • I have lost my card/lost an item/have a fine, can I still check items out?
  • If you have lost your card, we would prefer you purchase a new one for $1.00. If you are still looking for you card, you are welcome to give us your driver's license instead.
    If your family fine (fines for all your family members in total) is below $2.00, you can check out like normal. If the fine is over $2.00, some/all must be paid before any of the cards can be used again.
  • Can I get a list of the books I've checked out previously?
  • You are only able to view items checked out since July 2013.
  • Can I see what my spouse has checked out on their card?
  • Without a court order or without the spouse's express, written consent, the library cannot divulge to anyone else what a person has checked out on their card or what they have checked out in the past.
    Do I really need to give you my driver's license number?

    We need a driver's license to verify your address but if you do not want us to record your driver's license number, we won't.

  • How do I know when my items are due back?
  • First, click here. Then fill in your library card number and your password (if this is your first time, you will use the password USERPASS then you will be prompted to set your own password). From here, you will click on the right side of the screen, on your name, then selected ITEMS OUT from the menu on the right side of the screen.
  • What if I need to renew my items?
  • First, click here. Then fill in your library card number and your password (if this is your first time, you will use the password USERPASS then you will be prompted to set your own password). From here, you will click on the right side of the screen, on your name, then selected ITEMS OUT from the menu on the right side of the screen. Now you will be able to renew any item with the word RENEW listed.

    If your items will not renew, you may have a fine, another patron may be waiting on an item or you may have already renewed once. If this is the case, just call us up and we'll see what we can do.

    If you would prefer to call us to renew, the number is 810.231.1771.
  • How do I reserve or put an item on hold?
  • First, click here.
    Search for the item you want.
    When you have figured out the item you want, click on PLACE HOLD button on the right side.
    If you have not already logged on, you will be prompted to do so.
    Press the RESERVE button on the right side.
    The screen will say that the item has been placed on hold for you.
    Then we will either call or email you when the item comes back. If it is already available, we will pull it and call or email you as soon as we can.

    You can always call us as well ... 810.231.1771
  • How do I order an item from another library?
  • We use an interloan system called MelCat, which lends books from across the state. To use this service, you'll need your Hamburg Library Card.
    Click here to go to the MelCat webpage.
    Once there, fill in your title, author or keyword and press 'Find It!'. If your item is available, you will be able to request it by choosing 'Hamburg Township Library' from the dropdown menu, your last name and library card number. When the item arrives at the library, we will call to let you know. We can't guarantee when the item will arrive however.
  • What do I do if I lose an item?
  • You may renew the item once while you are looking for it and hopefully it will turn up in that time. If you know it is gone for good, please let us know and we will look up to see how much a replacement copy will cost. You will be charged for the lost item. Please do not buy the item yourself and give that to us in place of payment.
  • What if I have an item checked out that is in need of repair?
  • When you return your items, please let someone at the front desk know which item is damaged/falling apart/broken/not playing/sounding funny. We will do our best to fix it and get it back on the shelves as soon as possible. If the item is beyond repair (such as dog chewed, fell in water, toddler colored and cut, etc.), you will be charged the price of the item.
  • How do I request an item that has not been released yet?
  • We try to add not-yet-released items to the catalog so you can add your name to the wait list by reserving the item with your library card. If the item is not in our catalog, please see the question below.
  • How do I suggest an item for purchase?
  • There are forms at the circulation desk to make your suggestions. If you don't see them, ask and we'll find you one. Also, on the front page of our online catalog here, you will find a suggestion box on the right side of the screen. Fill out your book request and your name and email and hit submit. We don't guarantee all suggestions will be purchased but all will be looked at.
  • I have items to donate to the library. When can I bring them in?
  • We prefer only donations of books and audio-visual items. We take large donations twice a year before our book sales. Notices will be posted around the library with dates to begin bringing things in. We do not take textbooks or encyclopedias, Reader's Digest condensed books or anything moldy, musty, smelly or dirty.
  • Does the library deliver to the elderly or homebound patrons?
  • We offer a Homebound Connection for those who cannot make it to the library for reasons of age or illness. Click here for more information. If you would rather ask a neighbor, friend or family member to pick up books you have put on reserve, let us know who will be picking them up and we will make a note.
  • I am going on vacation, what do I do?
  • If you would like your books to be checked out until after you return from vacation, let us know at the time you check-out and we'll be able to extend your due date.

  • My address/telephone number/email has changed, what do I do?
  • Next time you come in to check-out items, let one of the clerks at the circulation desk know and we'll change the information for you. You are also able to change your email as well as the date you receive your Library Account Summary yourself after you have logged in to the catalog.

  • Are my items overdue? How do I renew them?
  • First, click here. Then fill in your library card number and your password (if this is your first time, you will use the password USERPASS then you will be prompted to set your own password). From here, you will click on the MY ACCOUNT tab, then selected ITEMS OUT from the menu on the right side of the screen. Now you will be able to reserve any item with the word RENEW listed.

    If your items will not renew, you may have a fine, another patron may be waiting on an item or you may have already renewed once. If this is the case, just call us up and we'll see what we can do.

    If you would prefer to call us to renew, the number is 810.231.1771.

  • Why can't I renew the items on my account?
  • If your items will not renew, you may have a fine, another patron may be waiting on an item or you may have already renewed once. If this is the case, just call us up at 810.231.1771 and we'll see what we can do.

  • I have lost my card/lost an item/have a fine, can I still check items out?
  • If you have lost your card, we would prefer you purchase a new one for $1.00. If you are still looking for you card, you are welcome to give us your driver's license instead.
    If your family fine (fines for all your family members in total) is below $2.00, you can check out like normal. If the fine is over $2.00, some/all must be paid before the cards can be used again.

  • Can I get a list of the books I've checked out previously?
  • Patron information regarding past checkouts did not carry over to the new system.

  • Can I see what my spouse has checked out on their card?
  • Without a court order or without the spouse's express, written consent, the library cannot divulge to anyone else what a person has checked out on their card or what they have checked out in the past.
  • Do I really need to give you my driver's license number?
  • We need a driver's license to verify your address but if you do not want us to record your driver's license number, we won't.

  • What equipment is available for public use at the library?
  • Fax Machine
  • Scanner
  • Skype (for job interviews)
  • Copy Machine
  • Computers/Laptops
  • Overhead Projector
  • Ellison DieCut Machine
  • LCD/Overhead/Opaque Projectors
  • Laminator
  • Please click here to see detailed descriptions
  • How much will the things listed above cost me?
  • Faxing: $1.00 a page, both outgoing and incoming faxes (for job applications and other unemployment items, faxing is free for the first 20 pages (per day)
  • Laminating: $1.00 a foot.
  • Copies: $0.10/black & white (8.5x11) ... $0.15/black & white (legal size) ... $0.15/color (8.5x11) ...$0.20/color (legal size)
  • Printing: $0.10/black & white (8.5x11) ... $0.15/color (8.5x11)
  • How do I rent a meeting room?
  • We rent meeting rooms to both non-profit (for free) and for-profit (for fee) organizations. We need you to submit a completed meeting room form at least two weeks in advance of use. The meeting room form can be found here, then submitted online or printed and turned in at the circulation desk. The form can also be picked up at the circulation desk. Our director will get back to you within a few days.
  • Do I need to fill out a form to use the quiet study rooms in the library?
  • The study rooms are used on a first come, first serve basis and we encourage sharing with others, especially if only studying quietly.

    10411 Merrill Road Box 247
    Hamburg, MI. 48139

    810.231.1771 (main)
    810.231.1520 (fax)
    Email us

    Monday - Thursday: 9am - 8pm
    Friday: 12pm - 6pm
    Saturday: 9am - 5pm